When it comes to purchasing a new lamp, there can potentially be a plethora of questions. Therefore, here we answer some of the most common questions consumers have about Brightech lamps.
How long do Brightech floor lamps take to ship?
Brightech does their best to get orders to consumers as fast as possible once you hit the “order” button. So, they generally get their lamps to you within 2-9 business days. This is for their free shipping option though. So, if you’d like your order faster, they do give the option to pay for expedited shipping.
They currently only ship within the 48 contiguous United States. But, they are working on expanding that in the near future.
Our order took 3 business days to get to us, including the day we ordered it. So, it was surprisingly fast compared to other online retailers we’ve experienced in the past.
Does Brightech have a return policy?
Yes, they do have a fairly generous return policy. They allow consumers to return any products, for any reason, within 30 days from purchase. All you have to do is go to the Brightech returns portal to begin the return process. Once you complete all of the required information they will send you a prepaid shipping label. This is so that you can ship your product back to them at no additional charge to you. Now that’s bright!
Once they receive it, they will inspect the product. They ask for 5 working days to complete this but state that the refunds usually occur faster than that. If the package is brand new and never opened, then they will refund your original payment method. If the package returns in “open box” condition, they will issue a store credit instead.
Does Brightech offer a warranty?
Yes, they are one of the companies that do actually offer a warranty on their products. If you purchase anything off of their site directly they offer a 5-year warranty. The only exceptions are:
- Incandescent bulbs – 3-month warranty
- Solar products – 2-year warranty
However, they also sell their products on partner sites, which include:
If you purchase their products off of any of these platforms, they offer a 3-year warranty. But, they do give you an option to extend the warranty for the full 5 years by registering your product and order number. They offer this extended warranty for free, which is pretty sweet.
Does Brightech offer financing?
It seems there are more and more companies in recent years that are offering financing. Luckily, Brightech seems to have jumped on the bandwagon with this feature. While their products aren’t astronomically expensive in the land of lamps, this option may still be helpful to some consumers. Brightech has partnered with Affirm to offer their financing option.
If you want to consider this option upon checkout, all you have to do is choose the “Affirm” option upon checkout. This will begin the qualification process. Affirm will then run a soft credit check and determine whether you qualify for full financing without a deposit or not. The interest rates to use this service can range between 10% – 30% though and they only offer financing for 3 months. So, there might be some other better options out there to consider before taking this route.