Before any consumer decides to dive into trying a new glasses company, there are bound to be questions. And buying a pair of glasses online, sight unseen, can be even trickier. So here are some of the most common questions asked about purchasing glasses online, and more specifically from Warby Parker.
Does Warby Parker take insurance?
Yes, they do. Warby Parker even has a whole section dedicated to how you can file your insurance claim directly on their website. And if you have an HSA or FSA, they give you directions as to how you can use those towards your new glasses also.
How does Warby Parker work?
Warby Parker has a pretty simple process for finding and getting your new glasses. First you should narrow down your frames to 5 choices. These will be sent to you for you to try on and see which ones you love the best.
Then you’ll send them back to Warby Parker with the prepaid shipping label. Next, you’ll pick the frames you’ve chosen and enter your prescription information.
After this, you’ll need to enter your insurance or HSA/FSA information (if it applies). If your insurance is out of network, you’ll have to file directly with your insurance for reimbursement. After that, all you have to do is wait for your new Warby Parker glasses to show up and you’re all set.
How long does Warby Parker take to ship?
How long Warby Parker takes to ship will depend upon whether you are choosing to try on for free ahead of time or just ordering your actual prescription glasses. If you’re trying 5 for free, then they will usually show up on your doorstep in about 5 business days. If you’re ordering your prescription glasses, though, they usually take somewhere between 7-10 business days to get to you.
Does Warby Parker do eye exams?
Yes, they do. They have some brick and mortar locations throughout the United States. You can schedule an eye exam with Warby Parker at any of these locations.
Does Warby Parker have a warranty?
Yes, they do. They offer a 30 day warranty on all of their products. This can include anything wrong with the glasses you can think of, including, but not limited to:
- Bent frames
- Hinge issues
- Dissatisfied with the color, shape or design
After 30 days, they do offer a 1 year scratch free lens warranty. If your lens gets scratched within this 1 year period, they will replace the lenses for free.